Terms & Conditions


  • I confirm that my pet is fit, healthy & fully vaccinated.
  • I agree that the groomer will not be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping or shaving, or any mishap caused by my non-disclosure of my pet’s medical condition or behaviour.
  • If my pet bites or attempts to bite any person or pet, a muzzle may be used, or at the discretion of the groomer, treatment may stop & I will pay for all work done to that point & I will pay the full cost of any damages & expense my pet has caused. If I fail to collect my pet at the agreed time I will pay all extra cost due.
  • If my pet harbours any parasites clear them at my expense.
  • If my pet’s health causes concern, obtain veterinary treatment at my expense.
  • I confirm that all facts I supplied above are true.
  • I agree to pay any charges due for appointments cancelled without adequate notice.
  • I accept & consent entirely to all of the terms & conditions shown.

Your dogs welfare is important to me, I therefore ask all customers to agree to my Terms & Conditions. This will ensure that I can keep your dog safe from any diseases and parasites and if I deem it necessary will seek veterinarian assistance if your dog becomes ill.


All professional dog groomers must adhere to the Animal Welfare Act 2006 clause 5. "animals are to be protected from pain, injury and suffering".  I will remove matted coats by the most safest humane method to ensure no distress is caused to your dog. Brushing out of small knots may be possible but severe matting will be clipped short in order to comply with the Law.